Store Policy

Customer Care

How can I contact customer support?
You can reach us via the email provided on our website.
What are your customer support hours?
Our support team is available from 10:00 AM to 10:00 PM Turkish time.
How can I track my order?
You can track your order status using the tracking number provided to you via email.
What should I do if I haven't received my order on time?
If there is a delay in delivery, please contact our customer support team.
What should I do if my item is damaged upon delivery?
Please contact customer support with evidence of the damage.
Can I cancel or modify my order after it has been placed?
Unfortunately, orders cannot be canceled or modified after they have been placed.
How can I submit a complaint or suggestion?
You can send your complaint or suggestion to the email provided on our website.

Privacy & Safety

What data do you collect during the checkout process?
We collect your full name, address, cookies, email, phone number, and payment information.
How do you use the data you collect?
We use this data to process your order and enhance your experience on our website.
How do you ensure the security of customer data?
We use fully secure payment systems. Additionally, your data is protected through the Wix platform, which includes encryption and other standard security measures.
Do you share customer data with third parties?
We share customer data with third parties only for the purposes of processing delivery and payment transactions.
What measures are in place to prevent data breaches?
We implement standard security practices such as encryption and secure data transfer channels. Our system is regularly checked for vulnerabilities.
How can a customer request the deletion of their data?
You can request the deletion of your account on our website, and all your data will be erased.
How can I update or modify my personal information?
You can update your information through your profile on our website.
How long do you retain customer data?
We store customer data for as long as the account exists and the customer remains logged in.

Payment Methods

- Credit / Debit Cards
- PAYPAL